Frequently Asked Questions
Choosing support should feel clear, not confusing.
This page answers the questions people most often ask about working with me, booking a one-off session and continuing with monthly coaching support.
Use the shortcuts below to jump directly to the section you need.
The relevant booking terms or coaching agreement will always contain the definitive terms for the service you choose.
Choosing the right support
There are two main ways to work with me. The right option depends on the type of challenge you want to address and the outcome you are working towards.
What is the difference between Coaching & Mentoring and Freedom Strategy Coaching?
Coaching & Mentoring is designed for focused personal or professional support.
It may be the best fit if you want help with:
-Business growth or direction;
-Leadership and confidence;
-A career decision or promotion;
-Accountability and implementation;
-Navigating a particular challenge; or
-Having a trusted space to think, decide and move forward.
The support adapts to what you need most at the time.
Freedom Strategy Coaching is designed for people building greater freedom, choice and control across their life.
It may be the best fit if you want help with:
-Turning your vision of freedom into a practical plan;
-Making progress towards your six-month goals;
-Time, money, business or lifestyle freedom;
-Working through decisions that affect the life you are building;
-Staying accountable to your bigger plan; or
-Creating meaningful change without losing sight of everyday responsibilities.
The work remains connected to the direction and definition of freedom created during your Freedom Strategy Call.
Which option should I choose?
If your main goal is to create a life with more time, money, choice, flexibility or control, a Freedom Strategy Call will usually be the most appropriate starting point.
If you want support with a specific business, career, leadership, confidence or decision-making challenge, a Coaching & Mentoring Call will usually be the better fit.
You do not need to diagnose your own needs perfectly. If you are unsure, email [email protected] and explain briefly what you would like support with.
Do I need to have everything figured out before I book?
No.
You do not need a finished plan, a perfectly defined goal or a polished explanation of your situation.
Part of the work is creating clarity around what matters, what is getting in the way and what the most useful next step should be.
One-off coaching sessions
One-off sessions are designed to help you make meaningful progress on a specific priority without requiring an ongoing commitment.
What happens during a Coaching & Mentoring Call?
Your session focuses on the challenge, opportunity or decision that matters most to you.
Depending on what you bring, the conversation may help you:
-Clarify what is really happening;
-Identify assumptions or obstacles;
-Explore your available options;
-Make a confident decision;
-Create practical next steps; and
-Build accountability around what happens next.
The session may use coaching, mentoring or a combination of both, depending on what will best support you.
What happens during a Freedom Strategy Call?
A Freedom Strategy Call helps you move from wanting greater freedom to creating a clearer and more practical route towards it.
The session may include:
-Defining what freedom means for you personally;
-Creating a clearer vision for the next six months;
-Identifying the biggest obstacle or freedom leak;
-Exploring the decisions that would create the greatest movement;
-Working backwards from the outcome you want; and
-Agreeing practical next actions.
The purpose is not to create a perfect life plan in one conversation. It is to help you leave with greater clarity, direction and momentum.
How much do one-off sessions cost?
A one-off Coaching & Mentoring Call is £197.
A one-off Freedom Strategy Call is £297.
The price and payment requirements are shown clearly before you complete your booking.
Do I need to prepare anything before my session?
You do not need to prepare anything formal.
It may be useful to spend a few minutes thinking about:
-What you most want help with;
-What you would like to be different after the conversation;
-The biggest obstacle currently standing in your way; and
-What you would like to achieve over the next six to twelve months.
If you have completed one of The Freedom Game® resources, you are welcome to bring it with you. This is not required.
What happens after my session?
You will receive a personalised follow-up email summarising the most important parts of your conversation.
Depending on the session, this may include:
-The outcome you are working towards;
-Key insights from the conversation;
-Your agreed next actions;
-Relevant resources;
-Reminders of the wider goal behind the work; and
-Appropriate options for continuing your support.
The follow-up is designed to help you act on the session rather than allowing the clarity to disappear once everyday life resumes.
Will I be expected to join a monthly coaching package afterwards?
No.
A one-off session is a complete service in its own right.
If ongoing support appears appropriate, the available options may be explained in your follow-up email or briefly at the end of your session. You can choose whether to continue, take time to decide or implement the work independently.
Monthly coaching support
Monthly coaching is for people who want continuity, accountability and ongoing support while they implement what was discussed during their one-off session.
There are Basic and Premium options for both Coaching & Mentoring and Freedom Strategy Coaching.
Who is monthly coaching support designed for?
Monthly support may be suitable if you:
-Want regular accountability rather than relying on motivation alone;
-Are working towards an important six-month goal;
-Expect decisions, obstacles or new opportunities to arise;
-Value having a trusted space to think and work through challenges;
-Want continued momentum after your one-off session; or
-Know that consistent support would make implementation more likely.
The type of monthly support should match the work begun during your initial session.
What is included with Basic support?
Basic support includes:
-One private 60-minute coaching session each month;
-Continuity and accountability between one session and the next;
-Space to review progress, work through challenges and decide your next actions;
-Occasional brief email contact where relevant context or an update needs to be shared; and
-Access to relevant client resources.
The precise focus will depend on whether you choose Monthly Coaching & Mentoring or Monthly Freedom Strategy Coaching.
How much do one-off sessions cost?
Premium support includes:
-Up to 120 minutes of private coaching each month;
-Flexibility in how that time is used;
-WhatsApp support between appointments;
-Priority access when decisions, obstacles or opportunities arise;
-Closer accountability and continuity throughout the month; and
-Access to relevant client resources.
Premium support is designed for people who want more momentum, more responsive support and additional space to work through challenges as they arise.
How can I use the 120 minutes included with Premium support?
You do not have to use the time in one fixed format.
Depending on your needs and the arrangement agreed with Marie, it may be used as:
-One 120-minute session;
-Two 60-minute sessions; or
-Another suitable arrangement agreed in advance.
The aim is to use the time in the way that best supports your progress during that month.
What are the monthly coaching prices?
Coaching & Mentoring
Basic Monthly Coaching & Mentoring: £177 per month
Premium Coaching & Mentoring: £497 per month
Freedom Strategy Coaching
Basic Monthly Freedom Strategy Coaching: £267 per month
Premium Freedom Strategy Coaching: £597 per month
All monthly packages begin with a three-month minimum commitment.
Why is there a three-month minimum commitment?
Meaningful progress usually requires more than one useful conversation.
The initial three-month period provides time to:
-Implement the actions agreed during your first session;
-Review what is and is not working;
-Respond to new challenges or opportunities;
-Build consistency and accountability; and
-Create visible movement towards your wider goal.
The full commitment and cancellation terms will be explained in your coaching agreement before you proceed.
When does my monthly support begin?
Your monthly support becomes active once:
1. Your coaching agreement has been completed; and
2. Your recurring Direct Debit has been successfully set up.
Marie will then confirm that your support is active and arrange or confirm your next session.
Selecting a package or signing the agreement alone does not activate the service.
How are monthly payments collected?
Monthly payments are collected through recurring Direct Debit.
After your coaching agreement has been completed, you will receive the correct Direct Debit setup link for the package you selected.
Your monthly support becomes active once the payment arrangement has been confirmed.
Can I change packages later?
A package change may be possible by agreement, depending on:
-The support you require;
-Marie’s availability;
-The timing of the request; and
-The terms of your existing agreement.
Contact Marie before your next billing date to discuss the most appropriate option.
Any agreed change will be confirmed clearly before it takes effect.
Do unused sessions or minutes carry over?
Monthly coaching time is intended to support consistent progress during the relevant month.
Unused sessions or minutes do not automatically carry over.
Any rearrangement, exceptional flexibility or agreed carry-over must be discussed directly with Marie and should not be assumed unless confirmed.
What does WhatsApp support include?
WhatsApp support is included with Premium packages.
It is intended for brief support between appointments, such as:
-Clarifying an agreed next step;
-Sharing a relevant update;
-Working through a timely decision; or
-Raising an obstacle before it becomes more difficult to address.
WhatsApp support is not a replacement for coaching sessions, emergency support or unlimited on-demand access.
Messages will be responded to within reasonable working hours rather than as a continuous or instant-response service.
What happens after the initial three months?
Before or around the end of the initial commitment, you and Marie can review:
-The progress you have made;
-What support would be most useful next;
-Whether the existing package remains appropriate; and
-Whether continuing, changing package or completing the work is the right decision.
Any continuation will be handled in line with the terms of your coaching agreement.
Payments and booking
The relevant booking page and coaching agreement contain the full terms. The answers below provide a simple overview of how the process works.
How do I pay for a one-off session?
Payment for a one-off session is made during the booking process through the secure payment route provided.
Your booking is not confirmed until the required payment has been successfully completed.
Can I reschedule a session?
A session can normally be rescheduled once when at least 24 hours’ notice is provided, subject to availability.
Use the rescheduling link included with your booking confirmation or contact Marie as soon as possible.
The full rescheduling terms are shown during the booking process or in your coaching agreement.
What happens if I cancel or reschedule with less than 24 hours’ notice?
A session cancelled or changed with less than 24 hours’ notice may be treated as used and may not be refundable or replaceable.
This protects the time that has been reserved and may no longer be available to another client.
Any applicable statutory rights and genuinely exceptional humanitarian circumstances will still be considered appropriately.
What happens if something genuinely exceptional occurs?
Contact Marie as soon as reasonably possible.
Genuine emergencies and exceptional humanitarian circumstances will be considered fairly and individually rather than being treated as ordinary late cancellations.
This does not create an automatic right to a refund or replacement session, but the circumstances will be reviewed with appropriate judgement.
Will I receive the terms before committing to monthly support?
Yes.
You will receive the relevant coaching agreement before setting up the recurring Direct Debit.
The agreement explains the service, payment terms, minimum commitment, booking terms, confidentiality provisions and other important conditions.
You should read it before signing and raise any questions before completing the payment setup.
Confidentiality and professional boundaries
Clear boundaries protect both the coaching relationship and the quality of the support you receive.
Is coaching confidential?
Coaching conversations are treated as confidential.
Confidentiality may be limited where disclosure is required by law, where there is a serious safeguarding concern or where another exception described in the relevant coaching agreement applies.
The full confidentiality terms will be included in your agreement.
Is coaching the same as therapy?
No.
Coaching focuses on reflection, decision-making, accountability, action and future progress.
It is not therapy, counselling, psychiatric care or a substitute for support from an appropriately qualified healthcare professional.
If your needs fall outside the appropriate scope of coaching, you may be encouraged to seek specialist support.
Does coaching include legal, financial or regulated professional advice?
No.
Coaching may help you think through a decision, clarify your priorities and identify questions that need answering.
It does not provide legal advice, regulated financial advice, medical advice, tax advice or another regulated professional service.
Where specialist advice is required, you should speak to an appropriately qualified professional.
Is a particular result guaranteed?
No specific financial, business, career, lifestyle or personal result can be guaranteed.
Coaching provides structured support, challenge, clarity and accountability.
Your outcomes will also depend on factors including your circumstances, decisions, effort, implementation and events outside either party’s control.
Can I use coaching support during an emergency or crisis?
Coaching and WhatsApp support are not emergency or crisis services.
If you or someone else is in immediate danger, contact the appropriate emergency services.
For urgent medical, mental-health, legal or safeguarding support, contact an appropriately qualified professional or relevant specialist service.
A NOTE ABOUT THESE FAQs
These answers are intended to provide a clear general explanation of the services available.
They do not replace the specific booking terms or coaching agreement that applies to the service you purchase. If there is any difference between this page and your signed agreement, the agreement will take priority.
Still have a question?
You do not need to guess which option is right for you or commit while something remains unclear.
Reply directly to the email you received or contact Marie at:
[email protected]
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© 2026 Cowgill Consulting Ltd. All rights reserved.
Marie Cowgill and The Freedom Game® are trading styles of Cowgill Consulting Ltd, a company registered in England and Wales under company number 16478115. Registered office: 124 City Road, London, United Kingdom, EC1V 2NX. Email: [email protected].
Coaching, mentoring and educational services only. Nothing on this website constitutes regulated financial advice, investment advice, mortgage or credit advice, legal, tax, accounting, medical or mental-health advice, or a personal recommendation to enter into any regulated product or transaction. You should obtain advice from an appropriately qualified and, where relevant, authorised professional before acting.
No particular outcome is guaranteed. Results depend on your individual circumstances, decisions, actions and other factors outside our control.